Wei Dong, General Manager of the Small and Medium-sized Enterprise Solution and Service Division of Lenovo China: Lenovo Baiying Intelligent Agent 2.0 Ushered in a New Era of AI Services | 36Kr 2025 AI Partner Conference for All Industries
On August 27, the 2025 AI Partner Conference for All Industries, jointly hosted by 36Kr and China Europe International Business School, grandly kicked off at Zhongguancun Software Park in Beijing. The theme of this conference is "Chinese Solutions", which is divided into two major chapters: "Chinese Solutions" and "Who Will Define the Next AI Era". Focusing on four major topics, namely "The Golden Age of Chinese Innovation", "Can Super Intelligent Agents Become the Core Form of the Next Generation of AI", "Chinese Solutions Reshape the Global Technological Competition Landscape", and "The Prosperous Scene of the Integrated Innovation of AI and All Industries", the conference comprehensively presented the latest breakthroughs and ecological system of Chinese AI, shared the growth path and future prospects of Chinese-style AI, and explored the innovation model of Chinese solutions.
On the same day, Wei Dong, the General Manager of the Small and Medium-sized Enterprise Solution Service Division of Lenovo China, gave a keynote speech titled "Autonomous Planning, On-demand Generation: Lenovo Baiying Intelligent Agent 2.0 Reconstructs Enterprise IT Services".
The following is the content of the speech, edited by 36Kr:
Dear guests and friends online:
Good morning! I'm Wei Dong from Lenovo Baiying.
As Professor Tan quoted, "We first solve the intelligence problem, and then use intelligence to solve all other problems." Next, I'll report to you: In the AI era, how intelligent agents can truly solve the productivity problem and reconstruct enterprise IT services through 'autonomous planning and on-demand generation'.
Friends who are familiar with us know that on November 28 last year, Lenovo Baiying launched its first AI service intelligent agent for enterprises, which can solve end-to-end IT problems. At the same time, it introduced three core capabilities, namely AI operation and maintenance, AI office, and AI marketing, as well as five technological highlights. As of now, the number of registered users of this intelligent agent has reached 400,000, serving over 100,000 enterprise customers. Professor Tan mentioned that it took 30 years for electricity to truly boost productivity, and our goal is to - let AI intelligent agents deliver productivity value in 3 years.
Today, on this stage of 36Kr, we are launching Lenovo Baiying Intelligent Agent 2.0 - the industry's first L3-level AI service intelligent agent for enterprises, marking the official upgrade of the intelligent agent from a'responsive assistant' to a 'collaborative partner'. Next, I'll introduce its upgraded performance from three core scenarios.
First, AI Operation and Maintenance: From 'Precise Diagnosis' to 'Autonomous Problem Solving'
In traditional IT operation and maintenance, customers have to report faults manually. The description of faults is complex, and they often face inefficient problems such as slow on-site service and poor communication. Lenovo Baiying Intelligent Agent 1.0 broke this dilemma through 'AI image recognition diagnosis' - just upload a screenshot of the fault, and the intelligent agent can quickly and accurately locate the problem. Combined with'multiple - solution game theory', it reduces blind trial - and - error.
Let's take a real - life example: If an enterprise has 200 employees and 2 IT administrators, they need to handle at least 20 IT requests every day. In the past, it might take 8 - 10 minutes to log in to the employee's interface to solve a problem. But with Baiying Intelligent Agent, employees just need to take a screenshot and send it, and administrators upload it for analysis. They can get the optimal solution within half a minute and solve the problem within two minutes. Different from other intelligent agents that provide 3 - 4 solutions that need to be manually tested, our'multiple - solution game theory' will directly push the most accurate solution based on Lenovo's rich IT operation and maintenance experience, greatly improving efficiency.
The newly launched 2.0 version has L3 - level capabilities: it can generate tools on demand to achieve 'autonomous problem solving'. For example, if a device is running slowly, the intelligent agent can automatically call the MCP tool for diagnosis. After identifying the problem, it generates the corresponding solution and automatically performs cleaning and repair operations throughout the process. Finally, it will generate a detailed report, making the whole process transparent and traceable. In the future, the IT operation and maintenance industry may be reconstructed - tasks that used to take 10 minutes or 2 hours can now be completed within 2 minutes.
Second, AI Office: From 'Tool Collaboration' to 'Full - scenario Intelligence'
After solving the basic problems of IT operation and maintenance, how can the intelligent agent further improve employees' office efficiency? In traditional office work, people often need to switch between multiple tools. Data organization is cumbersome and inefficient. Lenovo Baiying Intelligent Agent 1.0 introduced the 'triple - screen' design: the left side is the traditional menu bar, the middle is the workbench, and the right side is the AI bar, realizing an immersive office experience and greatly reducing operation jumps.
The 2.0 version launched today has been upgraded to a'super office assistant', which can achieve full - scenario collaborative office work: Through Baiying Intelligent Agent 2.0, office tools are AI - enabled, providing a smoother user experience. At the same time, it can drive business decisions based on data. For example, when dealing with a data table with tens of thousands of rows, with just one voice command, the intelligent agent can automatically unify the format, generate pivot tables and visual charts, making data - driven decision - making more efficient.
Third, AI Marketing: From 'Precise Customer Acquisition' to 'Full - chain Empowerment'
For enterprises, in addition to cost reduction and efficiency improvement, 'customer acquisition' is also crucial. Traditional marketing faces problems such as high customer acquisition costs, inability to close the loop in advertising conversion, and lack of full - chain control. Lenovo Baiying Intelligent Agent 1.0 can already achieve precise advertising placement and enhance customer acquisition ability through the AI official website assistant and intelligent user selection.
The 2.0 version goes a step further: It supports the 'on - demand automatic construction' of L3 - level enterprise marketing event web pages. The complex construction work that used to take a long time can now be completed in 10 - 15 minutes, and it can also automatically generate AI marketing posters. In the future, Baiying Intelligent Agent will also provide full - chain marketing strategy support from intelligent design, full - domain distribution, to precise customer reach, lead management, and operational conversion, completely closing the marketing loop.
Technological Highlights: Five Core Capabilities to Reshape the Enterprise Intelligence Experience
The above - mentioned scenario upgrades are inseparable from technological breakthroughs. Lenovo Baiying Intelligent Agent 2.0 introduces the Agentic solution, achieving a brand - new upgrade of the technological architecture, truly realizing 'autonomous planning, on - demand generation, and closed - loop problem solving'. Specifically, there are five technological highlights:
AI Perception and Planning: It supports multi - modal input such as text, voice, and pictures. It can actively perceive the device status or accurately understand user needs and autonomously plan the execution path;
AI Context Enhancement: It strengthens long - term memory, improves the efficiency of multi - task and multi - intelligent agent collaboration, making the intelligent agent more 'user - savvy';
AI Multi - tool Invocation: It enriches the MCP tool set. Combined with cutting - edge technologies such as Computer Use, it simplifies user operations, achieving 'peace of mind, time - saving, and effort - saving';
AI Self - generation: When existing tools cannot meet the needs, it can automatically generate new tools, dynamically expanding the tool library and breaking the boundaries of problem - solving;
AI Self - iteration: It introduces a self - reflection mechanism, real - time reviewing the details of task execution. Based on user feedback, it continuously optimizes the solutions and tool library, achieving autonomous evolution of capabilities.
Customer Value and Multi - terminal Experience
In terms of customer value, Baiying Intelligent Agent 2.0 can not only reduce IT costs, improve office efficiency, and expand marketing revenue, but also launch the 'BaiChuang Lab' - which helps enterprises quickly create their own exclusive intelligent agents. At the same time, it supports MCP and multi - intelligent agent applications, helping enterprises connect to the AI ecosystem.
Today, we are also launching the Lenovo Baiying Intelligent Agent mobile APP, which forms a 'four - in - one' multi - terminal linkage with the PC client, Web terminal, and mini - program terminal. For example, when the computer has a blue screen and cannot take a screenshot, you can take a photo with your mobile phone and upload it to get a solution, truly releasing productivity all the time and everywhere. You can download and experience it in the app store.
Finally, to enable more enterprises to enjoy the value of L3 - level AI services, we are launching an exclusive package today: the Lenovo Baiying AI Service Intelligent Agent Package, which includes 1 mini - computing unit + 1 - year exclusive rights and interests - 365 - day IT on - the - spot solution, super employee office support, AI - generated super posters, the right to use Microsoft - cooperation functions, and 100G of cloud space, only costing 1,099 yuan. There are only 1,000 units available. You can scan the QR code on - site to sign up.
At the same time, we sincerely invite small and medium - sized enterprises to join the 'Growth Acceleration Plan'. On - site customers can scan the QR code to experience the beta version of the L3 - level intelligent agent in advance and enjoy eight exclusive enterprise rights and interests.
The official launch of Lenovo Baiying Intelligent Agent 2.0 carries our vision - to become the AI service choice for one million enterprises. In the future, Lenovo Baiying will join hands with more enterprises to enter the AI era and make AI truly become an innovative productivity!
Thank you all!