Thousands of users jointly accused Samsung, listing "eight major charges".

Abstract:

The petition is worded harshly, pointing out "serious mismanagement and strategic mistakes" in Samsung's camera department and listing eight specific issues.

On September 12, a joint petition initiated by loyal Samsung Electronics users pushed this technology giant to the forefront of public opinion. According to overseas media Android Headlines, more than 2,500 users signed on the Change.org platform, demanding that Roh Tae-moon, the head of Samsung's Mobile eXperience (MX) division, replace the person in charge of the camera business and completely restructure the mobile imaging strategy. This rare collective protest not only exposes Samsung's multiple problems in camera technology, user communication, and brand strategy but also reflects its passive situation in the high-end mobile phone market competition.

Thousands of users jointly complain, and the "eight charges" point directly to system failures

The petition is worded harshly, pointing out "serious mismanagement and strategic mistakes" in Samsung's camera department and listing eight specific issues:

1. Stagnant hardware upgrades: There has been no substantial innovation in camera hardware for many years, and the iteration of core hardware is slow.

2. Lagging behind competitors in technology: It is significantly behind competitors such as Apple and Huawei in terms of algorithms, imaging quality, and night scene processing.

3. Ignoring user feedback: It has long turned a deaf ear to consumers' demands.

4. Long - standing technical defects: Problems such as loss of shadow details, poor noise control, and unnatural skin tone restoration have not been repaired for a long time.

5. Blindly following Apple: The design language and functional strategy are gradually losing brand characteristics.

6. Bias in skin tone processing: It presents an unnatural "yellow - black tone" for both Asians and Caucasians.

7. Discriminatory update strategy: The system updates for old models are severely delayed, and there is a lack of targeted optimization.

8. Refusing to adopt artificial intelligence computational photography technology: It refuses advanced imaging solutions such as Google HDR+ and Huawei XMAGE.

High - profile marketing is inconsistent with the experience. Users: Solve your own problems first

Ironically, just one day before users launched the petition (September 11), Samsung just launched a "#iCant" label offensive against Apple on social media, mocking the iPhone 17 for having "low pixels, no foldable screen, and lagging innovation."

The camera specifications became the main target of Samsung's attack. In the face of the three 48MP lens configuration on the iPhone 17 Pro, Samsung directly posted that "48MP x 3 still doesn't equal 200MP", implying that even the sum of three lenses cannot match the shooting ability of the single 200 - megapixel main camera on the Galaxy S25 Ultra.

"Samsung highly promotes 'technological leadership' on social media, but our phones can't even control the most basic night - scene noise well," a user said on a social platform. Some users also said bluntly: "Samsung should solve its own problems first instead of being busy attacking others." Phoenix Tech found that some users also hinted at problems with their phones in a humorous way under the posts.

Users are angry at Samsung's underperformance and regret its current "decline." The petition states: "Samsung was once a leader in the global mobile imaging field, but now the Galaxy series has fallen behind comprehensively in terms of hardware, software, algorithms, and overall user experience."

Using the same sensor for four years? Experts criticize Samsung for "living on past achievements"

Samsung's difficulties in the camera field did not form overnight. As early as 2022, users on multiple global community platforms complained about the unstable imaging quality of the Galaxy S22 series in low - light environments. Users of the Samsung Galaxy S23 series also reported that after upgrading to the One UI 7 system based on Android 15, the performance of the phone's camera declined significantly.

More notably, Samsung's "preemptive" promotion of foldable screens and AI functions cannot cover up its shortcomings in basic imaging technology.

According to TechAdvisor, well - known leaker IceUniverse recently revealed that the upgrade strategy for the telephoto cameras of Samsung's Galaxy S series Ultra models is disappointing. The news indicates that from the currently available Samsung Galaxy S24 Ultra to the future S27 Ultra, four generations of flagship products will continue to use the same 1/2.52 - inch, 50 - megapixel rear - telephoto sensor.

If the news is true, this is not the first time Samsung has made such a decision. Since the Galaxy S23 Ultra, the company has continued to use the same 200 - megapixel ISOCELL HP2 main sensor, which is also used in the newly launched Samsung Galaxy Z Fold 7.

Industry analysts point out that this conservative strategy may put Samsung under pressure in the high - end mobile phone market. Competitors such as the Xiaomi 15 Ultra and OPPO Find X8 Ultra are rapidly iterating in camera technology, and Samsung obviously needs to come up with more breakthrough solutions to deal with market competition.

On the other hand, Samsung also seems to be wavering in its algorithm strategy. In the face of the computational photography and AI imaging solutions vigorously promoted by manufacturers such as Huawei and Google, Samsung has never been able to form a unified technical route. In some models, it even completely relies on the underlying support of Qualcomm and Google, lacking the ability for independent optimization.

According to the latest report from market research firm CounterPoint Research, Samsung is facing dual pressures in the high - end market: on the one hand, Apple has a continuous advantage in the ecosystem and user experience; on the other hand, Chinese brands are rapidly catching up in terms of hardware, algorithms, and cost - performance. If Samsung cannot respond to the demands of its core users in a timely manner, its high - end market share may further decline.

Mocking Apple while imitating it

In the eyes of many users, Samsung has many contradictions.

For example, Samsung emphasizes the hardware advantage of "200 million pixels" but fails to explain why the detail performance in actual photos is still inferior to Apple's 48 - megapixel sensor + computational photography solution. Similarly, Samsung mocks Apple for "delayed functions," but its own backwardness in basic experiences such as skin tone restoration and night - scene algorithms has persisted for many years.

What is even more questionable is that while Samsung is "mocking" Apple, the prototype design of its next - generation flagship Galaxy S26 series is reported to "resemble" the iPhone 17 Pro. According to the exposed information, the S26 Edge uses a horizontal matrix lens module, which is highly similar to the iPhone 17 Pro. This behavior of "mocking while imitating" is unconvincing and disappoints Samsung's original fans.

The decline of a once - leading technology giant often starts with losing users. The petition specifically emphasizes that the fan base has "lost confidence in Samsung's brand development vision." As of press time, Samsung has not responded to the petition incident.

This article is from the WeChat public account "Phoenix Tech." Author: Yang Ruiqi. Republished by 36Kr with authorization.