The founders are from Tsinghua University and Stanford University. Reindeer AI has completed tens of millions of yuan in Series A+ financing. Robots can completely replace human sales and customer service | Exclusive report by Yingke.

Author: Ou Xue

Editor: Peng Xiaoqiu

Yingke learned that Beijing Reindeer Intelligence Technology (hereinafter referred to as "Reindeer AI") recently completed tens of millions of RMB in Series A+ financing. This round of financing was led by Kunyan Capital and IDG, with Wanshi Capital and Yuanhe Capital serving as professional advisors. The financing funds will be mainly used to further accelerate the company's technological R & D and market expansion in the field of intelligent sales and customer service robots, helping more enterprises achieve full - process intelligent services and improve business operation efficiency.

Founded in 2021, Reindeer AI is a technology company jointly founded by alumni of Tsinghua University and Stanford University and serial entrepreneurs. It is committed to providing enterprises with online sales and customer service solutions that are 100% fully replaced by robots. Zhou Shuang, co - founder and Chief Strategy Officer of Reindeer AI, was admitted to Tsinghua University without examination and later obtained a master's degree in technology strategy from Stanford University. She has more than 10 years of experience in investment, financial institutions, and government work, especially rich experience in the North American and European markets, and is good at cross - cultural enterprise management and integration.

As China's first AI Agent company focusing on this field, Reindeer AI uses general large - language models (LLM) and self - developed AI technology to comprehensively replace manual sales and customer service work with AI robots.

In recent years, intelligent customer service has gradually emerged and attracted public attention. However, due to the unsatisfactory performance of previous technologies, the penetration rate of intelligent customer service is still relatively low. In the past year, large models have made significant breakthroughs in logical reasoning, IQ, etc., and there is a trend driven by multi - modality. The application of large models is moving from the basic form to the general Agent, and the future development potential of intelligent customer service is huge.

"In fact, previous generations of artificial intelligence did not meet the usage threshold. But starting from ChatGPT 3.5, the technology has crossed the critical threshold, and artificial intelligence can really replace human work to some extent." Zhou Shuang said that on the basis of the general large - language model (LLM), it is possible to completely replace online customer service with artificial intelligence, and it is also possible to completely replace call centers and voice customer service with artificial intelligence.

It is reported that Reindeer AI's self - developed AI algorithm and multi - Agent collaboration architecture effectively solve the "hallucination" problem of traditional robots. This technological breakthrough enables Reindeer AI's robots to accurately understand customer needs and provide efficient and accurate solutions when processing various forms of input (such as text, pictures, voice, etc.).

In addition, Reindeer AI has also made significant breakthroughs in the fields of speech recognition and natural language processing (NLP). The speech recognition ability of the robot is not only accurate but also able to understand context, emotion, and tone, making the dialogue more natural and smooth, which allows customers to obtain a higher - quality voice service experience.

Zhou Shuang also emphasized that currently, the biggest breakthrough of Reindeer AI lies in the voice robot, which is very natural in terms of reaction, response, interruption, etc. It can complete the whole process from greeting, asking questions to solving problems without human intervention.

Therefore, Zhou Shuang summarized to Yingke that the differential advantages of Reindeer AI are as follows: first, it can effectively control the "hallucination" of traditional robots; second, it can efficiently complete tasks according to customer needs; third, it can guarantee customer KPIs and achieve the effect of completely replacing humans with AI.

Compared with traditional manual solutions, Reindeer AI can solve all the functions that previously relied on traditional manual customer service + system tools at 25% of the price. For example, in the cross - border 24/7 scenario, the cost of Reindeer AI's AI Agent completely replacing a 40 - person Chinese - English bilingual customer service team is only $15,000 per month, which can save 80% compared with pure manual labor.

Currently, Reindeer AI has successfully provided intelligent customer service and sales solutions for multiple industries such as education and training, e - commerce, 3C electronics, finance and insurance, power, and operators, with the most extensive application in cross - border e - commerce.

From the perspective of the overall industry development, Zhou Shuang said that the industry is shifting from telephone - dominated to multi - modality online sales and customer service combining voice and text, and integrating into the enterprise's private domain operation, such as WeChat groups or email groups. The application of AI in these fields is only a part of enterprise process automation, and it is expected to promote the improvement of the overall intelligent level of Chinese enterprises in the future, enabling more functions to be completed collaboratively by AI.

In the short term, Zhou Shuang told Yingke that Reindeer AI will still choose to focus on the sales and customer service fields. Zhou Shuang further said that Reindeer AI has rich experience in the field of cross - border e - commerce sales conversion, has long accumulated a large amount of corpus for communicating with overseas customers, and has an obvious first - mover advantage in products. In addition, the sales and customer service fields meet the high requirements of enterprises for sales conversion and after - sales service respectively, and the future market prospects are extremely broad.

"This industry is changing too fast." Zhou Shuang revealed to Yingke that she only dares to make a three - year plan, with the goal of making Reindeer AI a company with an annual revenue of at least one billion US dollars.