2026 User Research on China's Office Intelligent Agent Market

In 2026, the office agent market has entered a stage of deepening application, with continuously expanding user coverage and synchronously improving usage depth. The quality of task delivery has become the core variable of product competition. This study was conducted through user surveys, and the results show that users' usage depth has increased significantly compared with their first use, and office agents have been embedded into daily workflows.

From the user side, the desktop end remains the core scenario for task initiation and execution. Users' choices of mainstay products are concentrated on general-purpose office agent products from large internet enterprises, and delivery quality is the universal driving factor for such selections. In terms of commercialization, paid usage has covered over half of the users, with individual subscriptions and organizational procurement advancing in parallel.