Was tun, wenn das iPhone heiß wird? Apple-Support gibt Antwort.

Recently, many parts of the country have experienced high - temperature weather. There have been quite a few discussions on social platforms about "What to do when an iPhone gets hot?"

Many netizens have shared some tips to solve the problem of a hot phone. For example, turn off all "Light App" options in Siri's App access, or choose to use cooling stickers to "physically cool down" the phone. Some netizens even joked that you can name the phone's operating mode as the "Cooling Mode" to achieve the effect of "peace of mind brings natural coolness".

Screenshot from a social platform

What causes the phone to get hot? What is the correct way to deal with it? On the 4th, Zhongxin Jingwei, posing as a consumer, consulted Apple's official customer service. The official website customer service said that there are generally two situations when a phone gets hot. The first is that when the device exceeds a certain temperature threshold, a "thermometer warning" will appear on the screen, indicating that the device has detected some abnormal overheating inside and is experiencing an overload operation. In this case, the user must stop using the phone and wait for it to cool down before using it again. "However, this situation is relatively rare," the customer service said.

The second situation is that the user can feel the phone getting hot, but there is no warning on the screen. This situation generally does not affect the operation of the device itself. "But since everyone's perception of temperature is different, if the user feels that the phone is too hot to hold, it is also recommended to pause using it for a while and wait for it to cool down."

As for how to cool down the phone, the customer service said that users can turn off "Background App Refresh" in the "General" section of "Settings". They can also pay attention to the battery usage and close the apps that consume a lot of battery in the background. "Closing some background apps can reduce the operating pressure on the phone and slow down the overheating."

Screenshot of turning off background apps on an Apple phone

Regarding the method of turning off "Light Apps" mentioned by the netizens above, the customer service said that this operation is not mentioned in the current solutions to relieve over - heating during the phone's operation. The customer service explained that "a Light App can be regarded as a small part of an app, which allows users to quickly complete a certain service without downloading the full app."

As for creating a new "cooling" operating mode for the phone mentioned by the netizens, the customer service said, "This might be a humorous idea from the netizens, but it actually doesn't work much (to relieve over - heating)."

Zhongxin Jingwei then found in the Q&A email about "an over - heated Apple phone" sent by the customer service that if the device is too hot or too cold, some functions may be temporarily disabled. In extreme cases, the device may be temporarily shut down.

The above - mentioned email also states that there are several situations where the device may get hot: setting up the device for the first time, restoring from a backup, wirelessly charging the device, using graphics - intensive or processor - intensive apps, games or functions such as the camera, and playing high - quality videos. These are all normal phenomena, and the device will cool down on its own after the process is completed or the use is stopped.

Screenshot of the "thermometer warning" page of an Apple phone from the above - mentioned email

The above - mentioned email also mentions that iOS and iPadOS devices have an over - heating protection function. If the internal temperature of the device exceeds the normal operating temperature range, the device will try to adjust its own temperature to protect the internal components. Leaving the device in a car during high - temperature weather, exposing it to direct sunlight for a long time, or using certain functions for a long time in a high - temperature or direct - sunlight environment, such as using the GPS tracking or navigation function in a car, playing graphics - intensive games, and using the camera for a long time, may all cause the device to overheat. Once a "thermometer warning" appears on the screen due to over - heating, the user can turn off the device or move it to a cooler environment (away from direct sunlight) to cool it down.

This article is from the WeChat official account "Zhongxin Jingwei" (ID: jwview). The author is Li Xiaoxuan. It is published by 36Kr with authorization.