Deeply rooted in the enterprise service scenario, Soufu Technology, the operating entity behind Qianyue customer service, has completed a 360 million yuan angel round of financing.
Chengdu Soupay Technology Co., Ltd. recently officially announced the completion of 360 million RMB angel round financing. This round of financing is led by GPD Investment, followed by Fuxing Capital, and the relevant industrial and commercial change procedures are being handled in an orderly manner in accordance with regulations. The raised funds will be focused on the technical R&D and market expansion of its omni-channel intelligent online customer service system "Qianyue Customer Service", covering three major directions: underlying AI large model tuning, iteration of multi-source heterogeneous data access engine, and upgrade of high-concurrency multi-terminal collaborative workbench.
Solving the attribution pain points of marketing traffic
With the advent of the full-domain traffic era, advertising-oriented enterprises are generally faced with the problems of scattered leads and data fragmentation: front-end traffic comes from multiple platforms such as Douyin, Kuaishou, Xiaohongshu and search engines, while back-end customer service reception is scattered on multiple terminals such as WeCom, official accounts and web pages. The consultation data cannot be uniformly deposited, and the effect of advertising delivery is difficult to quantify and attribute.
Qianyue Customer Service is exactly a full-domain marketing customer service solution built for this core pain point. The product fully covers PC web pages, H5, official accounts, mini-programs, Douyin, Xiaohongshu, WeChat Channels private messages, WeCom and private messages on mainstream short video platforms, realizing unified workbench reception for multi-channel consultations. At the same time, it is deeply connected to the data return interfaces of mainstream advertising platforms such as Baidu Jimuyu and 360OCPC, which can accurately return the conversion data from the customer service end to the advertising platform, forming a complete closed loop of "traffic introduction - customer service reception - conversion attribution - delivery optimization", directly helping enterprises reduce customer acquisition costs.
Relying on industry accumulation to deeply cultivate enterprise service scenarios
The core team of Soupay Technology comes from the Zhibird Talent Industry System. The team has been deeply engaged in the enterprise service field for many years, with its business covering multiple enterprise service product lines such as human resource services, aggregated payment and intelligent customer service, and has rich service experience for micro, small and medium-sized enterprises and scenario verification foundation.
Relying on the ecological synergy capability within the system, Qianyue Customer Service can link resources such as transaction payment and enterprise services to provide customers with full-link service capabilities from consultation to transaction, further strengthening the scenario adaptability and customer stickiness of the product.
Investors recognize the value of the track
GPD Investment said that this leading investment is based on its optimism about the long-term prospects of the SME marketing digitalization and intelligent customer service SaaS track, as well as its recognition of Soupay Technology's full-link product capability and engineering delivery strength. The follow-on investment from Fuxing Capital further reflects the capital market's recognition of the value of AI technology landing in real advertising conversion scenarios.
After the completion of this round of financing, Soupay Technology will continue to improve the product system of Qianyue Customer Service, iterate exclusive reception components and work order circulation modules for industries with high unit price, deepen the underlying interface docking with mainstream advertising platforms and WeCom ecology, and consolidate its product advantages in the vertical track of marketing customer service.